There are a lot of different factors involved in making a custom shirt for your club, team, or business. Below are most of the frequently asked questions but please contact us for any additional help.
FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR STANDARD PRODUCTION TIME?
Our estimated standard production time is 5-7 production days from all approvals and product arrival; whichever comes last. (Please contact our customer service department for a more definite time line as this may vary when in peak season. )
DO YOU HAVE MINIMUM QUANTITIES FOR CUSTOM ORDERS ON SCREENPRINTING?
Yes. Our general rule is 1 dozen shirts per ink color.
CAN I COMBINE GARMENTS TO REACH MINIMUM?
Yes, as long as same design and location.
CAN YOU ACCOMMODATE RUSH PRODUCTION REQUIREMENTS?
When we are able to adjust the production schedule we will accept rush orders. Must have prior approval through our customer service department and a fee of 30% or $50.00, whichever is greater, will be added. (Rush order qualifications: Any order requiring 3 or less production days after all approvals and product arrival; whichever comes last.)
DO YOU OFFER PMS COLOR MATCHING? HOW MUCH IS IT?
Yes, it is $10.00 each color. We use Rio inks and have a matching system in house to ensure consistency on every order.
WHAT ARE THE BEST GARMENTS FOR DIRECT TO GARMENT PRINTING?
The best garment is a 100% cotton, ringspun t-shirt.
ARE YOU ABLE TO PRINT ON YOUTH SLEEVES?
On short sleeves: Yes; on long sleeves: No.
HOW LARGE CAN YOU PRINT?
For Direct to Garment: 15″ wide by 18″ tall ; For Screen Printing: 14″ wide by 16″ tall.
HOW DO I KNOW IF I’M CUSTOM OR CONTRACT?
Contract clients should be able to provide an ASI, SAGE, or PPAI number
and provide their own garments for decoration.
HOW MUCH DO YOU CHARGE FOR ART TIME?
Art time is a rate of $40.00 per hour in 15 minute increments. The first 15 minutes is included with each order placed. Pre-pay may be required.
WHAT ARE THE ART REQUIREMENTS?
*Always Convert fonts to outlines
*Save/export as .ai or .eps format
*CMYK & Greyscale Minimum 300 dpi
*Please avoid low-resolution jpegs
*Bitmap Line art Minimum 300 dpi
MORE COMMON QUESTIONS
CAN YOU SEPARATE AN ORDER AND SHIP IT TO MULTIPLE LOCATIONS?
Yes. For 4+ addresses, $2.50 more per address.
CAN YOU PRINT ON BOTH YOUTH AND ADULT GARMENTS WITHIN THE SAME ORDER USING THE SAME DESIGN?
Yes, but both must meet the minimum order requirements.
CAN I HAVE MY NECK LABELS CUSTOM PRINTED?
Yes. Contact our customer service department for more information.
DO YOU OFFER FOUR COLOR PROCESS PRINTING AND WHAT ARE
Yes. Must be on white, natural, or ash garments. We also are experts in simulated process printing when you have color garments.
CAN YOU PRINT COPYRIGHTED ARTWORK?
No, but we can work with you on adjustments to avoid
CAN I USE THE SAME SCREENS FOR YOUTH AND ADULT IF IT IS THE SAME DESIGN AND SIZE?
No, due to the placement required in the screens.
IS A DEPOSIT REQUIRED? ARE TERMS OFFERED?
This will vary on client classification (custom or contract), and will need to be discussed with our customer service department. (All orders placed by custom clients must reach a $25.00 minimum. )
DO YOU KEEP MY SCREENS OR ART FILES?
Yes, we have record of past orders per client.
ARE YOU ABLE TO POLY-BAG & FOLD MY DECORATED GARMENTS?
Yes. Our fee is $0.35 per garment and need an additional a 1-2 production day extension depending on quantity.
CAN YOU PRINT PHOTOGRAPHS?
Yes, this is one of the many perks of Direct to Garment.
DO WE DO HEAT TRANSFERS/VINYL?
No, we do not offer these services.
CAN YOU SCREEN PRINT OR PRINT DIRECT TO GARMENT
No, we cannot. We are only able to offer embroidery for
this type of garment.
*For any other questions please contact our customer